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Entry and Basic-level Information technology, software development, data jobs in Ruiru, Kenya
2 jobs found
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Action Against Hunger, Catholic Relief Services- CRS, International Rescue Committee, Trees for the Future, Urgent Action Fund AfricaProfession (Non-profit, social work, Entry and Basic-level)
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Industry (Information technology, software development, data, Entry and Basic-level)
Seniority (Information technology, software development, data, Non-profit, social work)
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Action Against Hunger
Non-profit + 1 more
Administration - IT Assistant
Description
The IT Assistant provides day-to-day ICT support, system administration and telecommunications management to the Kenya Country Office, including the Coordination Office and the Base Offices. The role of administers in-house and Enterprises information system platforms ensures Action Against Hunger ICT standards are adhered to as stipulated in ICT global policies, improves the efficiency of ICT resource use, trains users, manages IT resources and maintains the equipment list.
Purpose: Ensure the most effective use of IT and telecommunication resources, in line with Action Against Hunger standards, procedures and security rules; provide operational IT support and promote high standards of integrity and accountability in the use of organizational resources.
Engagement: Offer technical assistance to the Kenya Country Office, including the Coordination and Base Offices; on a need basis, provide technical support during engagement with external stakeholders such as partners and service providers and maintain a technical line relationship with the Regional Office ICT team for ICT advisory and support.
Delivery: Helpdesk tickets resolved and closed on time; networks, telecommunication systems and information platforms working reliably across the bases; workstations compliant with ICT standards, antivirus and back-up policies; an accurate ICT equipment list reconciled with the master equipment list; and timely monthly ICT and equipment reports.
Required Qualifications
- Bachelor's degree (BSc) in Information Technology, Computer Science, Information Systems or another relevant field from a recognized institution.
X. Required Skills & Experience
- At least 1–3 years' experience in ICT support or administration, preferably in a humanitarian context.
- Hands-on experience setting up small to large networks and deploying and configuring network firewalls and devices; good knowledge of networks and wireless technologies.
- Good knowledge of IT troubleshooting and maintenance, including troubleshooting software-related requests.
- Good general knowledge of IT, mechanics, and radio and satellite communications.
- Ability to work under pressure while multi-tasking; results-driven, with demonstrable problem-solving and decision-making skills.
- Good team player, able to organize, train and motivate users in a multicultural team; excellent written and verbal communication skills.
- Good knowledge of the Windows operating environment, Microsoft Office and Microsoft 365.
- Fluent in English (professional level required). A driving license is an added advantage.
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