7–10 years across enterprise systems delivery, systems development or technical product management, including at least 3 years leading teams or multi-site delivery.
Strong practical experience implementing and improving ERP platforms, not only administering them; direct ERPNext or Frappe experience is highly desirable.
Demonstrated experience digitizing manual operational workflows for frontline users — field, production, logistics or retail — including offline-capable data capture.
Working knowledge of relational databases, APIs and integration patterns, and the ability to specify and review technical work credibly.
Experience in a multi-country, multi-site or operationally intensive environment such as aquaculture, agriculture, food production, FMCG, manufacturing, logistics or retail.
Demonstrated ability to complete practical system improvements and land adoption — not only design strategies, policies or architectures.
Entrepreneurial track record of identifying technology-enabled business opportunities, building support, piloting solutions and converting them into sustained operational improvements.
Experience managing external implementation partners, with the confidence to hold them to scope, quality and knowledge transfer.
Commercially aware and disciplined in vendor, license, budget and project management.
Able to communicate clearly with operational users, technical specialists and senior leadership.
Willing to work regularly from operational sites and travel across the Group’s countries.

Key Responsibilities:

Enterprise Systems and ERPNext

Own stable day-to-day operation, administration and user support for ERPNext and other assigned enterprise applications.
Actively identify and shape opportunities for ERPNext to simplify work, remove manual activity, improve control and enable faster, better operational and financial decisions.
Develop a clear view of ERPNext’s existing capabilities, underused functionality and future potential, and translate this into an ambitious but practical improvement roadmap.
Challenge legacy processes and assumptions constructively; work with business owners to redesign processes before digitizing or automating them.
Prototype and pilot improvements rapidly, measure the operational and control benefits, and scale successful solutions consistently across countries and functions.
Establish clear issue, service-request and change-request processes, including prioritization, ownership, testing, approvals, documentation and release control.
Partner with key business process owners and the Kenya and Rwanda Finance Directors, who depend on ERPNext for operational and accounting transactions, to translate agreed requirements into practical system improvements.
Strengthen role-based access, segregation of duties, master-data controls, workflow discipline and audit trails.
Maintain an ambitious ERPNext improvement roadmap and transparent backlog, balancing value creation, business impact, control, urgency and available capacity.
Work closely with the Strategic Projects Office to structure and deliver cross-functional ERPNext and systems initiatives, with clear scope, milestones, ownership and business adoption.
Engage Internal Audit on system controls, access, segregation of duties, audit trails and remediation of identified weaknesses.
Coordinate integrations with Aqua, Snowflake, Power BI and other platforms with Jacques and the relevant data owners, while preserving clear system ownership.
Drive measurable reductions in manual workarounds, duplicate entry and spreadsheet dependency where a controlled ERPNext solution is practical and justified.

Operational Digitization

Identify where critical operational work still runs on paper, local spreadsheets or messaging, and prioritize it by operational and financial impact.
Deliver operational workflows end to end; requirements, process change, configuration or build, testing, training, go-live and post-go-live support.
Connect operational events into ERPNext as the system of record and make the resulting data available to the Data and BI function.
Drive measurable reductions in manual workarounds, duplicate entry and spreadsheet dependency where a controlled system solution is practical and justified.

Leadership, Governance and Business Partnership

Lead, coach and coordinate Systems and IT team members, clarifying ownership, priorities and expected service standards.
Create simple policies, operating procedures and documentation that teams can consistently apply.
Work with Country MDs, Farm Directors, Finance Directors, the Strategic Projects Office, Internal Audit and functional leaders to agree priorities; require the business to own requirements, process decisions, testing and adoption.
Provide concise monthly reporting on platform health, service performance, security risks, incidents, backlog, budget and major actions.
Prepare the systems, IT and cybersecurity function for an effective handover into the future Group D&T leadership structure.
Create momentum for change by communicating the value of improvements, recognizing adoption barriers and driving actions through to sustained business use.

Success Measures

ERPNext is stable, while the pace and business value of system improvements increase materially.
New or improved capabilities deliver measurable gains in process speed, control, user productivity, data quality or decision-making.
Successful pilots are converted into standard Group-wide solutions, with clear ownership and sustained adoption by business teams.
Priority manual workflows are digitized at source, with parallel spreadsheets formally retired rather than tolerated.
A transparent, business-prioritized systems backlog is governed through documented change control.
ERPNext access, segregation of duties and audit trails are demonstrably stronger and evidenced to Internal Audit.
Country teams operate within common Group systems standards while retaining accountability for execution and operational results.
Dependence on the external implementation partner reduces as in-house capability grows.

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