Education;

• University degree or equivalent in IT/Computer field
  

Work Experience;

• Minimum 6-8 years’ experience in End User Computing, Network/Systems environment using Windows based desktops and laptops (Windows 11 and higher) as well as Apple iOS and/or Android mobiles.
  
• Experience in Standard Configuration and Patch Management (using Microsoft SCCM) and Asset Management; Service Desk management tools and process
  

Language Proficiency;

• Proficiency in written and oral English and Kiswahili required
  

• IT Strategy, Planning & Service Delivery;
  
• Contribute to the development and implementation of global end-user computing, network/systems, and software acquisition standards to support programme delivery, projects, and special events.
  
• Plan and manage regional IT infrastructure and services in coordination with the Global Information Systems team at HQ.
  
• Evaluate user needs and service effectiveness, recommending scalable, secure, and globally aligned technology solutions.
  
• Lead regional ICT projects, infrastructure planning, budgeting inputs, and vendor coordination.
  
• Systems & Infrastructure Administration;
  
• Administer and maintain regional IT infrastructure, including servers, end-user devices, LAN/WAN, VPNs, firewalls, DNS/DHCP, and hybrid cloud environments.
  
• Manage and optimize cloud infrastructure (including AWS) to ensure high availability, performance, cost efficiency, and security compliance.
  
• Administer enterprise platforms including Microsoft 365, Active Directory, Azure AD, Windows Server, ERP, HRIS, CRM, and related enterprise systems.
  
• Oversee configuration, deployment, patch management, updates, and standard system imaging using centralized tools (e.g., SCCM).
  
• Monitor system performance and ensure minimal downtime through proactive maintenance.
  
• Cybersecurity, Compliance & Business Continuity;
  
• Implement and manage cybersecurity controls including endpoint protection, firewalls, threat detection, and synchronized security solutions.
  
• Ensure software license compliance and IT asset management across all regional offices.
  
• Conduct backup and recovery operations, disaster recovery testing, and business continuity planning.
  
• Identify, assess, and mitigate security threats in alignment with global IT policies and standards of the International Union for Conservation of Nature (IUCN).
  
• End-User Support & Capacity Building;
  
• Provide advanced technical support for hardware, software, enterprise applications, cloud services, standard global computing image and special software set-ups and network infrastructure.
  
• Manage lifecycle support for laptops, desktops, tablets, mobile devices, VoIP phones, printers, and videoconferencing systems.
  
• Deliver user training on Microsoft applications and enterprise systems to enhance productivity and digital adoption.
  
• Provide remote user support and collaborate within the global “follow-the-sun” IT support framework.
  
• Governance, Documentation & Team Leadership;
  
• Develop and maintain IT procedures, system documentation, and troubleshooting guidelines.
  
• Lead IT procurement processes, vendor relationships, and SLA performance management.
  
• Supervise and coordinate IT staff and consultants to ensure effective service delivery across the region.