Responsibilities:

Infrastructure operations and network management

• Oversee the design, implementation, and robust ongoing operation of the organization's physical data centre and on-premise network.
  
• Ensure high availability and performance of critical on-premise systems.
  
• Review and approve major maintenance, upgrades, and infrastructure change activities managed by the team.
  

Domain, DNS, and Certificate Governance

• Govern the organization's corporate domain portfolio and enforce domain security standards (DNSSEC, DMARC).
  
• Act as the final escalation authority for all domain, DNS, and certificate-related issues.
  
• Define and maintain the organization's domain security policy.
  

SaaS Infrastructure Support

• Ensure infrastructure underpins SaaS application availability and performance requirements.
  
• Collaborate with the IT Operations Lead on critical infrastructure-related SaaS issues.
  
• Review vendor SLAs for infrastructure-dependent SaaS services, escalating risk where required.
  

Disaster Recovery and Business Continuity

• Lead the design, implementation, and regular testing of disaster recovery and business continuity solutions for all critical infrastructure.
  
• Ensure recovery objectives (RTO/RPO) are defined, documented, met, and reviewed periodically.
  
• Govern the disaster recovery programme and report on DR readiness to senior leadership.
  

Governance And Gompliance

• Develop and maintain infrastructure documentation, procedures, and compliance frameworks.
  
• Audit the overall security posture of the infrastructure estate.
  
• Evaluate strategic infrastructure compliance risks and escalate as needed.
  

Innovation And Continuous Improvement

• Manage the innovation pipeline within the infrastructure domain, driving the adoption of emerging infrastructure technologies (cloud-native, IaC, DevOps).
  
• Encourage and facilitate creative problem-solving and automation adoption within the infrastructure team.
  

Requirements

Must-have skills (required)

• Sound domain and specialist knowledge in infrastructure operations, networking, server administration, and cloud platform management, gained from recognized industry bodies of knowledge and practical experience.
  
• Familiarity with ITIL and SFIA frameworks.
  
• Deep understanding of infrastructure estates, IT strategy, security policies, and change management frameworks.
  
• Effective communication skills for engaging with team members, end-users, business stakeholders, and vendors.
  
• Risk-aware and organized approach to team management and operational planning.
  
• Proven ability to manage and develop a small team, including workload planning, performance feedback, and professional development.
  
• Experience managing infrastructure budgets, including cloud computing spend, hardware procurement, and vendor contracts.
  
• Strong understanding of security, privacy, and compliance requirements as they apply to infrastructure operations.
  

Academic and Professional Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  
• 5–8 years of experience in infrastructure or IT operations, including experience leading a small team.