Pwani Oil
Senior Support- ICT
Kilifi
• Kenya
Closed for applications
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Kenya Tea Development Agency
Head of Data Analysis and Management
Nairobi
• Kenya
Closed for applications
Profession (Manufacturing)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Design, arts,Electrical engineering,General management, leadership,Government, community development, public services,Information technology, software development, data,Installation, maintenance, repair,Manufacturing, operations, quality,Project, program management,Sales, marketing, promotion,Transportation, logistics, driving,
Industry (Information technology, software development, data)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Education, academic,Energy, utilities, environment,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Telecommunications,Transportation, logistics, storage,
Seniority (Information technology, software development, data, Manufacturing)
© Fuzu Ltd
Pwani Oil
Manufacturing
Description
Requirements
- Bachelor's degree in IT, Computer Science, or related field
- Relevant ICT certifications are an added advantage
- 3-5+ years' experience in ICT user support or service desk roles
- Strong knowledge of Windows, Linux, and macOS
- Experience with Microsoft 365, endpoint, and remote support tools
- Understanding of networking basics and endpoint security
- Proven ability to troubleshoot hardware, software, and peripherals
To apply send your cv to the Email provided
Responsibilities
- End-User Support & Service Delivery
- Deliver first- and second-level IT support, resolve and escalate user incidents, maintain end-user devices and applications, and ensure service restoration and user satisfaction. Incident & Problem Management
- Log, track, resolve, and document incidents within SLAs, and support problem
- management and root cause analysis.
- Preventive Maintenance & Asset Support
- Perform preventive maintenance, system upgrades, security updates, manage ICT assets, and enforce security compliance.
- User Training & Knowledge Management
- Provide user training, maintain documentation, share technical knowledge, and promote ICT best practices.
- Reporting & Continuous Improvement
- Prepare support reports, identify improvements, support ICT standards, and contribute to ICT projects and upgrades.
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