Ericsson kenya
Head of BOS Integrated Services Hub 1
Nairobi
• Kenya
SAFARICOM
Engineer - Revenue Management (Convergent Charging System and Billing)
Nairobi
• Kenya
SAFARICOM
Support Engineer - Financial Services IT
Nairobi
• Kenya
Danco Capital Limited
Hub Lead- Mombasa
Mombasa
• Kenya
NTT Limited
SAP Architecture Consultant
Nairobi
• Kenya
UNEP
Data Science Assistant, G5
Nairobi
• Kenya
African Economic Research Consortium (AERC)
IT Administrator
Nairobi
• Kenya
Flex Money Transfer Limited
Systems Administrator
Nairobi
• Kenya
Closed for applicationsOnly on Fuzu
African Leadership X (ALX)
Hub Community & Operations Intern
Nairobi
• Kenya
Get personalised job alerts directly to your inbox!
Canonical
Senior Jira Administrator
Nairobi
• Kenya
Companies hiring now
Cytonn Investments , Equity Bank Kenya , International Rescue Committee, Oracle, SAFARICOMProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Information technology, software development, data)
Seniority (Information technology, software development, data)
© Fuzu Ltd
Ericsson kenya
Telecommunications
Description
Requirements
- 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
- Deep understanding of BOS portfolio including products and services.
- University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
- Strong People Manager track record leading Senior Team members and leading Leaders.
- Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
- Advanced experience with IT Systems and Integration
- OSS and BSS full stack integrations and surrounding ecosystems
- API management & microservice architecture
- Cloud-Native & Platform transformation
- Data analytics, AI/ML applications in service operations
- In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
- Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe
- Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
- Recommended certifications (external): ITIL, Lean Six Sigma, PMP
- Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
- Strong consultative, presentation, and communication skills
Responsibilities
- Lead BOS service excellence, managing team of senior services professionals.
- Accountable for services engagement and pre-sales including target topline and profitability.
- Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
- Secure service delivery readiness through competence planning inline with business and portfolio evolution.
- Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
- Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
- Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
- Set Individual Performance and Development goals for members with regular check-ins.
- Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
- Drive a Knowledge Sharing and Asset building culture across their community.
- Instill a culture of add-on sales and customer value maximization.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.