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Mid-level Customer support, client care jobs in Nairobi, Kenya
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TeleperformanceProfession (Outsourcing, leasing, Mid-level)
Industry (Customer support, client care, Mid-level)
Seniority (Customer support, client care, Outsourcing, leasing)
© Fuzu Ltd
Teleperformance
Outsourcing + 1 more
Description
Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement including Implementing measures to increase employee morale, motivation and satisfaction, while reducing turnover (e.g., employee engagement surveys, work lifestyle programs, on-boarding programs, diversity and inclusion programs and training, etc.)
Job Details
- Coaching managers and employees through the performance management process
- Serve as the primary HR contact for assigned departments/business units.
- Understand business goals and workforce needs; translate them into HR solutions.
- Support and resolve employee relations issues in compliance with company policies and labor laws.
- Managing employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.)
- Conducting training sessions for managers to improve employee relations and people skills.
- HR-specific communications (e.g., employment terms and conditions, company codes of conduct, workforce reductions, etc.)
- Partner with L&D to coordinate training opportunities.
- Ensure HR practices comply with labor laws and internal HR policies.
- Educate employees and managers on HR policies and best practices.
- Prepare HR dashboards and metrics (attrition, headcount, performance ratings, engagement data).
- Conduct trend analyses to support strategic HR decisions.
- Support engagement and wellness initiatives.
- Contribute to HR transformation, systems implementation, and process improvement initiatives.
Requirements
Educational Qualifications and Professional Qualifications
- Degree in Human Resources, Business Administration, Psychology, or related field.
- HR certifications (PHR, SHRM-CP, CIPD Level 3/5) preferred.
- Must be a registered Member of IHRM
Total Experience & Relevant Experience
- Minimum 2 - 5 years’ 2–5 years of HR generalist or HRBP experience
Minimum Functional Skills / Competencies Required
- Strong knowledge of HR laws and regulations.
- Excellent interpersonal, communication, and stakeholder-management skills.
- Data-driven decision-making and proficiency in HRIS systems.
- Ability to manage multiple priorities with high attention to detail.
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
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