Qualifications:

• Diploma or bachelor's degree in Tourism/Hotel Management or its equivalent
  
• 2+ years of experience, preferably in a 4-Star or 5-Star Hotel
  
• Strong communication and problem-solving abilities
  
• Ability to work cohesively and collaboratively as part of a team
  
• Presentable, well spoken individual
  

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
  
• Responds to guest requests for information about the hotel and its surroundings
  
• Allocates rooms and issues appropriate keys
  
• Follows-up and verifies arrivals by updating registration cards ensuring correct spelling of guest's name, addresses and method of payment
  
• Handles incoming guest room reservations
  
• Utilizes yield management to maximize room revenue
  
• Minimizes loss of revenue by adhering to all established credit policies and procedures
  
• Communicates effectively with guests, colleagues, and supervisors
  
• Demonstrates teamwork by co-operating and assisting colleagues as needed
  
• Communicates open and closed dates, availability and condition of rooms to the Front Office Team Leader
  
• Keeps effective key control as per relevant policies and procedures in place
  
• Uses the ABC (Attitude, Behavior & Conflict) approach to respond to negative comments and complaints
  
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests