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Big Square
Customer Service & Management Trainer
Nairobi, Kenya
Closing: May 14, 2024
3 days remainingPublished: May 9, 2024 (3 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
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Minimum Requirements:
- Diploma or Degree in Hospitality Management.
- 3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.
- Experience in an ISO-certified company is an added advantage.
Responsibilities
Minimum Requirements:
- Diploma or Degree in Hospitality Management.
- 3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.
- Experience in an ISO-certified company is an added advantage.
- Design and implement training programs for management and customer service.
- Oversee talent management, ensuring equitable development opportunities.
- Ensure compliance with organizational policies.
- Manage staff productivity.
- Conduct training needs analyses and prepare quarterly reports.
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