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Customer support, client care jobs in Nairobi, Kenya

8

jobs

Cigna

CLOSED

Customer Service Representative Portuguese Speaker

Nairobi, Kenya

Closed 3 days ago

M.P Shah Hospital

CLOSED

Customer Experience Officer

Nairobi, Kenya

Closed 8 days ago

Corporate Staffing Services

CLOSED

Retail Shop Supervisor - Health

Nairobi, Kenya

Closed 10 days ago

Co-operative Bank

CLOSED

Sacco Teller

Nairobi, Kenya

Closed 15 days ago

Cigna

CLOSED

Customer Service Representative - Chinese Speaker

Nairobi, Kenya

Closed 3 days ago

Reckitt Benckiser

CLOSED

Customer Service Executive

Nairobi, Kenya

Closed 7 days ago

BURN

CLOSED

Director Of Customer Obsession

Nairobi, Kenya

Closed 3 days ago

Diageo

CLOSED

Africa Customer Manager

Nairobi, Kenya

Closed 5 days ago

BIC

CLOSED

Customer Service Team Leader

Nairobi, Kenya

Closed 5 days ago

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Absa Group Ltd

CLOSED

Recovery Agents - Contract

Nairobi, Kenya

Closed 11 days ago

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CLOSED FOR APPLICATIONS

Customer Service Representative Portuguese Speaker

Closing: Apr 17, 2024

This position has expired

Published: Apr 5, 2024 (15 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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You are responsible for the client communication for designated account relationships and Contracts.

You are required to response to the client on timely manner providing full and accurate information in one go.

Qualifications

  • Must have a diploma or bachelor’s degree or equivalent
  • Excellent English written and oral communication skills
  • Portuguese written and oral skill is a must
  • Exceptional organizational and time-management focus
  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  • 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
  • Ability to perform in a high volume, fast paced call center environment
  • Proven ability to work independently as well as a productive member of a team
  • Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
  • Knowledge of medical terminology a plus

Conditions/requirements

  • Work in 24 x 7 rotation shifts.
  • 5 days a week.
  • In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays


Responsibilities

You are responsible for the client communication for designated account relationships and Contracts.

You are required to response to the client on timely manner providing full and accurate information in one go.

Qualifications

  • Must have a diploma or bachelor’s degree or equivalent
  • Excellent English written and oral communication skills
  • Portuguese written and oral skill is a must
  • Exceptional organizational and time-management focus
  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  • 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
  • Ability to perform in a high volume, fast paced call center environment
  • Proven ability to work independently as well as a productive member of a team
  • Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
  • Knowledge of medical terminology a plus

Conditions/requirements

  • Work in 24 x 7 rotation shifts.
  • 5 days a week.
  • In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays


  • Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
  • Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  • Mails or routes claim forms and supporting documentation to various units for final processing.
  • Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  • May seek assistance with complex customer services issues.


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Customer support, client care jobs

Banking, microfinance, insurance industry jobs

Entry and Basic-level jobs

Jobs in Nairobi

Jobs in Kenya

Customer support, client care jobs in Nairobi

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