Qualifications

• A degree in any Business-related field
  
• Strong phone and verbal communication skills with active listening
  
• Customer focus and adaptability to different personality types
  
• Ability to multi-task, set priorities, and manage time effectively
  
• Ability to manage emotional responses and remain calm under pressure when dealing with difficult content
  

• Manage Mobility inbound and outbound calls in a timely manner
  
• Follow communication scripts when handling different customer topics
  
• Identify customer needs, clarify information, and provide solutions or alternatives
  
• Educate customers on products by explaining procedures, answering questions, and sharing relevant information.
  
• Approve new customer sales after verifying details and ensuring product understanding
  
• Create customer leads in the company%u2019s internal system.
  
• Identify upselling opportunities (e.g., TV upgrades) and present them to eligible customers.
  
• Support field sales agents by handling customer-related calls.
  
• Record call details accurately and update customer records in the internal system.
  
• Track and report recurring customer issues or trends to management.
  
• Capture call dispositions for every call received.