Customer support, client care Jobs in Kenya

7 jobs found

Oasis Outsourcing

Healthcare scheduler

Nairobi

Kenya

Teleperformance

Customer Service Supervisor | Teleperformance

Nairobi

Kenya

Teleperformance

Operations Manager | Teleperformance

Nairobi

Kenya

Oasis Outsourcing

Call Center Associate

Nairobi

Kenya

Oasis Outsourcing

Appointment Setter

Nairobi

Kenya

Teleperformance

WFM Real Time Analyst I

Nairobi

Kenya

Teleperformance

Workforce Management (WFM) Analyst II

Nairobi

Kenya

Closed for applications
Teleperformance

Trainer

Nairobi

Kenya

Oasis Outsourcing

CareGivers Scheduler

Nairobi

Kenya

Closed for applications

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Oasis Outsourcing

Property Management Administrative Assistant - Part time

Nairobi

Kenya

Closed for applications
Oasis Outsourcing

Outsourcing + 1 more

Healthcare scheduler

Job details

Salary

Description
The Patient Access Specialist is responsible for contacting and assisting patients who show interest in our services. This role focuses on answering inquiries, making follow-up calls, and scheduling appointments.
Main Responsibilities (Simplified)
  • Handle inbound and outbound calls, texts, emails, and chat messages from patients.
  • Follow up with warm and cold leads to encourage them to schedule an appointment.
  • Convert patient inquiries into booked appointments.
  • Work daily in the LeadLoop CRM to update and track patient information.
  • Schedule new patient appointments accurately.
  • Complete basic insurance verification (commercial, Medicare, workers' comp preferred).


Responsibilities
  • Experience in healthcare scheduling, medical sales, or patient intake.
  • Ability to work with CRM tools (LeadLoop is a plus).
  • Strong phone communication for inbound and outbound calls.
  • Insurance verification experience.
  • Strong closing abilities and confidence on the phone.
  • Fast response times and a sense of urgency.
  • Excellent communication and active listening.
  • Organized, detail-oriented, and patient-focused.

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