Qualifications

• Minimum 1 year experience in Food and Beverage preferably at a luxury property
  
• An operational knowledge and proficiency in Point-of-Sale System an asset
  
• Excellent written/verbal communication and interpersonal skills
  
• Strong guest service orientation
  
• Able to balance a variety of conflicting priorities while providing guest service
  

• Sets up and tears down service stations
  
• Taking table orders for all food and beverage from the guests and serve in a professional and positive manner.
  
• Provides service within Fairmont and Hotel Standards
  
• Fosters a welcoming culture
  
• Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal.
  
• Cash Handling
  
• Knowledgeable on menus – food and beverage – Speaks passionately and informatively about the offerings
  
• Tailors Service flow to the diner’s needs
  
• Review daily reports, arrival, VIP, group following up on action items
  
• Aware of all business within hotel on a daily basis and able to guide guests accordingly
  
• Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet.
  
• Attend to all guest requests, being constantly aware of anticipating guests needs.
  
• Ensure smooth running of each table.
  
• Help to ensure the smooth running of all guests requirements and needs on each table.
  
• Clear away any used crockery, cutlery etc.
  
• On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.