SKILLS, KNOWLEDGE & COMPETENCIES

Competences

• Assertiveness and Self-drive
  
• Good interpersonal skills
  
• Good communication and negotiation skills
  
• Speed and Accuracy
  
• Ability to work in a team
  
• Ability to work under pressure and manage time effectively
  
• Strong Analytical skills
  
• Ready to work odd hours
  
• Excellent Computer skills
  

3. QUALIFICATIONS & EXPERIENCE

• Assessment of motor vehicles to ascertain the damages before obtaining the repair quotation
  
• Verify all motor assessment reports from external assessors before repair authority is given and determine the correctness of the pre- accident values
  
• Carry out re- inspections on repaired motor vehicles
  
• Provide technical guidance when called upon on various reasonable options to settle motor claims
  
• Continuous service provider management by constant appraisals
  
• Provide reports on customer feedback, motor costs trends, service provider’s performance and motor vehicle market trends.
  
• Procure parts for garages through bidding.
  
• Constantly Review the list of rare model vehicles
  
• Resolve customer complaints and disputes on matters relating to repairs
  
• Ensure that the repair bids are sent to respective garages.
  
• Review all bids and award the repairs to the lowest bidder.