What will make you successful?

• Degree in Economics, Business and General Science related
  
• 4-5 years of preferably operational experience in order fulfillment type of role in a similar market environment or trade structure.
  
• Operational experience in the following areas is beneficial:
  
• Working for or with a customer in a collaborative environment
  
• Working in other Supply Chain functions such as Physical Logistics or Sales support Experience in related business improvement projects
  
• Good Knowledge about Generating Demand, Supply Chain and Finance process for pricing
  
• Understanding of Logistics processes including Materials Handling
  
• Basic understanding of the O2C flow and key business functions outside of the O2C stream
  

Replenishment Planning & Inventory Optimization

• Utilize advanced forecasting and planning tools to develop optimal replenishment orders within Nestlé or customer VMI/CMI systems.
  
• Balance service level, inventory targets, capacity constraints and customer delivery requirements. Monitor leading indicators such as system alerts, stock holding, and demand changes.
  
• Maintain master data inputs including lead times, delivery windows, network flows and NPD introductions.
  

Out‑of‑Stock (OOS) Risk Management

• Proactively identify OOS vulnerabilities through analytics on demand patterns, stock levels and forecast deviations.
  
• Lead the mitigation actions—including dynamic stock allocation rules, prioritized customer replenishment, and cross‑functional escalation.
  
• Ensure early and clear communication with all stakeholders including Sales, DSP, Physical Logistics and Customer.
  

Customer Collaboration & Issue Resolution

• Act as the key operational contact for VMI/CMI customers on stock‑related issues.
  
• Provide timely visibility to customers regarding supply risks, recovery plans and stock movements.
  
• Partner with customer teams to optimize DC‑to‑store performance and reduce stock losses.
  

Exception & Order Fulfilment Management

• Collaborate with CSA teams in resolving exceptions such as load optimization, carrier selection, credit blocks, delivery delays and appointment constraints.
  
• Lead root‑cause identification and long‑term corrective actions to minimize recurrence.
  
• Support accurate and timely order fulfilment aligned to OTIF and COF metrics.
  

Billing, Returns, Claims & Deductions Management

• Support CSA in proforma invoice creation, billing corrections, and exception resolution.
  
• Guide mitigation for product refusals to minimize financial impact while maintaining customer goodwill.
  
• Ensure claims/deductions are validated and processed within SLA to protect customer experience and financial accuracy
  

Continuous Improvement & Digital Enablement

• Identify process gaps and improvement opportunities across replenishment, forecasting, order processing, and exception management.
  
• Promote automation, data‑driven decision‑making and system enhancements.
  
• Participate in market or regional projects related to SC optimization, VMI upgrades or analytics.