Demo Development & Configuration

· Design and build compelling solution demonstrations showcasing Teleperformance's transformation capabilities across AI/GenAI solutions (chatbots, agent assist, intelligent automation), CCaaS/omnichannel platforms, process transformation tools, and analytics dashboards

· Configure and customize demo environments using Teleperformance's technology stack, including partner platforms and proprietary solutions

· Develop both reusable demo scenarios that can be leveraged across multiple opportunities and tailored demonstrations specific to client industries (BFSI, E-Commerce, Travel, etc.) and use cases

· Utilize low-code/no-code platforms and scripting capabilities to create functional, interactive demonstrations that authentically represent solution capabilities

· Collaborate with Product teams to access demo environments, understand product capabilities, and stay current on new features and enhancements

· Maintain and update demo environments to ensure demonstrations reflect current product versions, features, and best practices

Storyline & Narrative Development

· Craft compelling storylines and narrative scripts for solution demonstrations that connect business challenges to transformation outcomes

· Create customer journey scenarios that illustrate how Teleperformance solutions improve end-customer experiences, operational efficiency, and business results

· Develop use case narratives that showcase transformation value across different industries, business functions (customer service, back-office, sales), and stakeholder perspectives (C-level, operations, IT)

· Write demo scripts for Pre-Sales Consultants that guide them through demonstration flow, key talking points, and value messages

· Design storyboards that map out demonstration sequences, user interactions, visual elements, and narrative arcs

· Ensure all storylines and narratives are authentic, relatable, and aligned with client pain points and business objectives

Visual & Multimedia Content Creation

· Produce high-quality video recordings of solution demonstrations for use in proposals, presentations, and asynchronous client engagement

· Design visually compelling presentation materials, infographics, and visual storylines that support demo narratives

· Create graphic assets including process flow diagrams, customer journey maps, before/after scenarios, and transformation roadmaps

· Edit and produce demonstration videos with professional quality, including appropriate pacing, transitions, annotations, and voice-over where needed

· Develop multimedia assets (screenshots, animations, GIFs, short video clips) that can be embedded in RFP responses and sales materials

· Ensure all visual content adheres to Teleperformance brand guidelines and maintains professional, polished appearance

Pre-Sales Collaboration & Support

· Partner closely with Transformation Solution Consultants on a daily basis to understand upcoming opportunities, client requirements, and demonstration needs

· Support Pre-Sales Consultants by providing demo assets, scripts, talking points, and guidance on how to effectively deliver demonstrations

· Participate in pre-sales planning sessions to identify which solutions and capabilities should be demonstrated for specific opportunities

· Gather feedback from Pre-Sales teams on demo effectiveness and incorporate insights to continuously improve demonstration quality

· Create "demo playbooks" that enable Pre-Sales Consultants to confidently deliver demonstrations even without deep technical expertise

· Respond to ad-hoc requests for demo customization or new demo scenarios as opportunities require

Demo Library & Asset Management

· Build and maintain a comprehensive library of reusable demo scenarios, scripts, videos, and supporting materials organized by solution type, industry, and use case

· Develop modular demo components that can be quickly assembled and customized for specific client opportunities

· Create a cataloging and tagging system that enables Pre-Sales teams to easily discover and access relevant demo assets

· Regularly audit and refresh demo library to retire outdated content and add new demonstrations reflecting latest capabilities

· Document demo configuration instructions, setup guides, and troubleshooting resources to enable others to replicate or customize demonstrations

· Track demo usage and effectiveness metrics to understand which demonstrations drive the most value

Requirements

· Minimum of 3-5 years of experience in demo creation, solution demonstration, content creation, digital marketing, or technical enablement roles within technology, SaaS, BPO, or professional services industries

· Bachelor's degree in Marketing, Communications, Digital Media, Graphic Design, Computer Science, or related field preferred

· Relevant certifications in video production, graphic design, UX/UI design, or demonstration platforms are a plus

· Familiarity with contact center platforms (Genesys, Five9, etc.), CRM systems (Salesforce), or AI platforms is a plus

· Demonstrated experience creating compelling demonstrations, videos, or multimedia content that influenced business outcomes

· Familiarity with CX, contact center, or BPO industry is a plus but not required (can be developed on the job)

· Experience supporting sales or pre-sales teams with demonstration assets and enablement material

· Understanding of how to structure demonstrations for maximum impact (opening hook, problem illustration, solution demonstration, outcome visualization)

· Ability to tailor storylines and messaging for different audiences (C-level executives, operations managers, IT stakeholders)

· Proficiency with video editing software (Adobe Premiere Pro, Final Cut Pro, Camtasia, or similar) to produce professional demonstration videos

· Strong graphic design skills using tools such as Adobe Creative Suite (Photoshop, Illustrator), Canva, Figma, or similar platforms

· Experience with presentation design (PowerPoint, Google Slides, Keynote) to create visually compelling materials

· Ability to create process diagrams, customer journey maps, and visual frameworks using tools like Visio, Lucidchart, or Miro

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.