Minimum Requirements | Qualifications:

• 1-2 years medical billing experience, specifically urgent care and/or family medicine.
  

• Strong understanding of insurances, including PPO, HMO, Medicare, Medical.
  

• 1-2 years customer service experience.
  
• 1-2 years experience working in a medical office or healthcare setting.
  
• High school diploma or equivalent.
  

Preferred | Desired Experience:

• Medical Billing Certificate (preferred).
  

• Exceptional customer service skills and positive personality attributes.
  
• Excellent communication and listening skills - clear, concise, articulate, empathetic and friendly.
  
• Works well with all staff members including management, administration, providers, and front and back-office teams.
  
• Ability to multi-task and problem solve.
  
• Excellent verbal and written communication.
  
• Proficient with computers, software, EMR systems, practice management systems, various reporting tools, coding, claims, EOBs, and excel.
  
• Ability to meet deadlines and prioritize workload and tasks on an ongoing basis.
  

Essential Responsibilities:

• Provides excellent customer service to all patients.
  

• Promptly answers patient calls and written/email correspondence to assist patients with their billing questions and concerns.
  
• Provide support to the front office staff on billing issues, data entry, improvement opportunities, and best practices.
  
• Resolves any issues or concerns related to our 3rd party billing team.
  
• Assists in claims review, denial review, and overall A/R analysis.
  
• Identifies patterns and trends with various insurances for prompt resolution and to maximize overall collections.
  
• Maintains patient confidentiality and information security, adheres to all HIPAA regulations and requirements.
  
• Provides personal commitment and ownership to enhance knowledge, skills, and abilities in healthcare billing and collecting.