QUALIFICATIONS:

• Ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities
  
• Highly responsible & reliable
  
• Ability to work cohesively with fellow colleagues as part of a team
  
• In-house training in baristaring and service
  
• Excellent customer care technique and application
  

Duties and responsibilities

• Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
  
• Handling customer interactions at various levels of customer touch points
  
• Consistently follows the set Standard Operating Procedures (S.O.Ps) during production
  
• Advice the Barista in charge on stock levels
  
• Maintains a clean, tidy and working counter at all times
  
• Assists the barista in charge in running the barista counter
  
• Doing the daily stock take of counter products at the end of the shift
  
• Collaborate with other team members to ensure a positive customer experience
  
• Ensuring sufficient supply of products for sale in the counter by doing sufficient back up
  
• Ensuring all take-away and eat in orders are dispensed promptly according to the order docket
  
• Arranging the pastry case and ensuring that it is always clean
  
• Reconfirming of orders done on Vuka
  
• Controlling of wastages
  
• Ensuring there is enough change at all times
  
• Maintaining shift float money and ensuring no shortages
  
• Timely closure of counter variances
  
• Taking care of counter machines
  
• Ensure countable daily stock are done correctly
  
• Carry out any other task as may be instructed by superiors