Customer Experience

∙ Welcome and assist customers in a warm, professional, and courteous manner. ∙ Understand customers’ needs, preferences, and lifestyle to recommend suitable eyewear solutions.

∙ Provide clear information on products, pricing, and services offered. ∙ Handle customer inquiries, concerns, and complaints professionally.

Eyewear Consultation

∙ Guide customers in selecting frames & lenses that best suit their prescription needs and other personal preferences

∙ Recommend appropriate lens types and features based on the customer’s lifestyle, occupation, and usage requirements.

∙ Dispense completed eyewear orders and explain proper care and maintenance of glasses

Sales & branch Performance

∙ Achieve established sales and customer service targets.

∙ Assist in maintaining attractive product displays and a well-organized retail environment.

∙ Support branch promotions and initiatives to enhance performance.

Operations & branch Support

∙ Follow procedures for sales processing, order creation, and payment handling.

∙ Perform minor adjustments and simple repairs to frames when required.

∙ Assist with inventory handling and product organization.

∙ Maintain cleanliness and proper presentation of the branch and display areas.

∙ Support colleagues and coordinate with the head office when necessary.

Team Contribution

∙ Maintain positive working relationships with customers and coworkers.

∙ Contribute to a collaborative team environment.