The Ideal Candidate Profile

The candidate for this role will demonstrate the following:

• A mature, confident, and composed security leader with at least 2 years’ experience as a Security Manager, preferably within luxury or five-star hotel environments.
  
• Deep understanding of hotel security operations, including guest safety, VIP protection, investigations, emergency response, loss prevention, and crisis management.
  
• Well-connected within Kenya’s security ecosystem, including law enforcement agencies, emergency services, private security firms, intelligence networks, and regulatory bodies.
  
• Exceptional communication and interpersonal skills, with the ability to engage confidently with guests, senior leaders, government authorities, and frontline teams.
  
• A demonstrated ability to balance a firm, disciplined security posture with a guest-centric and service-oriented approach, ensuring safety without compromising the luxury guest experience.
  
• Strong leadership presence with the ability to train, mentor, and inspire security teams, driving professionalism, vigilance, and accountability.
  
• High ethical standards, sound judgment, discretion, and the ability to remain calm and decisive under pressure.
  
• Solid understanding of Kenyan security laws, hotel licensing requirements, and compliance standards.
  
• Exposure to global brand standards, audits, and corporate reporting frameworks, with Hyatt experience considered a significant plus.
  

Leadership & Operations

• Lead and manage the hotel’s Security Department, ensuring 24/7 protection of guests, colleagues, contractors, assets, and information.
  
• Set clear standards, procedures, and expectations in line with luxury hospitality and global brand requirements.
  
• Conduct regular risk assessments and implement preventive measures to mitigate security threats and vulnerabilities.
  

Guest & Colleague Safety

• Ensure a visible yet discreet security presence that enhances guest confidence and comfort.
  
• Handle sensitive incidents involving guests with professionalism, empathy, and discretion.
  
• Lead emergency preparedness programs, including fire safety, evacuation drills, medical emergencies, and crisis response.
  

Stakeholder & External Liaison

• Maintain strong working relationships with local police, intelligence units, emergency responders, and private security partners.
  
• Act as the primary point of contact for all security-related matters involving external authorities.
  

Compliance & Investigations

• Ensure full compliance with local laws, regulatory requirements, and corporate security standards.
  
• Lead investigations into incidents, losses, or breaches, producing clear, factual, and timely reports.
  
• Support internal audits, brand compliance reviews, and insurance-related matters.