Qualifications

• Diploma or Degree in Business Administration, Hospitality Management, or related field
  
• At least 2–3 years’ experience in housekeeping operations, preferably in a luxury hotel environment
  
• Experience in a luxury hotel environment is an added advantage.
  
• Excellent organizational and time-management skills
  
• Strong written and verbal communication skills
  
• High attention to detail and accuracy
  
• Ability to multitask and work under pressure
  
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  

Operational Supervision

• Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet Fairmont cleanliness and quality standards
  
• Coordinate room assignments and workflow distribution for Room Attendants and Housemen
  
• Conduct routine inspections of guest rooms, corridors, offices, and public spaces to ensure flawless presentation
  
• Ensure timely room readiness for arrivals, VIP guests, and special requests
  

Guest Experience & Service Excellence

• Respond promptly and professionally to guest requests, concerns, and feedback
  
• Ensure personalized service delivery in line with Fairmont luxury service culture
  
• Support the delivery of special amenities, turndown service, and VIP preparations
  
• Maintain guest privacy, confidentiality, and safety at all times
  

Team Leadership & Training

• Provide guidance, coaching, and daily support to housekeeping colleagues
  
• Train new team members on cleaning standards, guest interaction, and service procedures
  
• Monitor performance and recommend development opportunities
  
• Promote a positive, respectful, and inclusive working environment
  

Quality Control & Standards

• Enforce consistent compliance with Fairmont brand standards, SOPs, and hygiene protocols
  
• Ensure proper use, handling, and storage of cleaning chemicals and equipment
  
• Report maintenance issues, room defects, and safety hazards promptly through the appropriate channels
  
• Maintain high standards of grooming, professionalism, and discipline within the team
  

Inventory & Resource Management

• Monitor and control usage of linen, guest supplies, cleaning products, and equipment
  
• Support stock-taking and ensure housekeeping stores are well organized
  
• Minimize wastage through proper controls and sustainable practices
  

Health, Safety & Compliance

• Ensure compliance with occupational health and safety regulations
  
• Uphold hygiene, sanitation, and environmental sustainability practices
  
• Participate in departmental audits and quality assurance inspections