Qualifications:

• Diploma/degree in Communications, Business, Public Relations, or a related field.
  
• 3+ years of experience in customer support, call center operations, or quality assurance.
  
• Expert knowledge of customer service principles, techniques, and KPIs.
  
• In-depth understanding of CRM software, ticketing systems, and telephony systems.
  
• Excellent communication, interpersonal, and problem-solving skills.
  
• Strong soft skills and ability to manage difficult conversations.