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Ericsson kenya
Head of BOS Integrated Services Hub 1
Nairobi
• Kenya
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Ericsson kenyaProfession (Telecommunications, Senior-level)
Industry (Senior-level)
Banking, microfinance, insurance,Computers, software development and services,Education, academic,Energy, utilities, environment,Health care, medical,Housekeeping, maintenance,Manufacturing,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Telecommunications)
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Ericsson kenya
Telecommunications
Description
Requirements
- 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
- Deep understanding of BOS portfolio including products and services.
- University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
- Strong People Manager track record leading Senior Team members and leading Leaders.
- Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
- Advanced experience with IT Systems and Integration
- OSS and BSS full stack integrations and surrounding ecosystems
- API management & microservice architecture
- Cloud-Native & Platform transformation
- Data analytics, AI/ML applications in service operations
- In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
- Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe
- Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
- Recommended certifications (external): ITIL, Lean Six Sigma, PMP
- Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
- Strong consultative, presentation, and communication skills
Responsibilities
- Lead BOS service excellence, managing team of senior services professionals.
- Accountable for services engagement and pre-sales including target topline and profitability.
- Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
- Secure service delivery readiness through competence planning inline with business and portfolio evolution.
- Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
- Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
- Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
- Set Individual Performance and Development goals for members with regular check-ins.
- Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
- Drive a Knowledge Sharing and Asset building culture across their community.
- Instill a culture of add-on sales and customer value maximization.
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