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Textile, fashion Jobs in Ngong, Kenya
2 jobs found
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Profession (Textile, fashion)
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Seniority (Textile, fashion)
© Fuzu Ltd
Mananasi Fibre Limited
Textile + 1 more
Description
We
are seeking a proactive, organized, and detail-oriented Customer Service
& Order Fulfilment Coordinator to support our growing Pineapple Leaf
Fibre (PALF) business. The successful candidate will play a key role in
managing customer relationships, coordinating orders, and ensuring timely and
accurate order fulfilment through effective logistics coordination.
Key
Responsibilities
- Serve as the
primary point of contact for customer inquiries, order requests, and
follow-ups. - Process customer
orders accurately and monitor progress through to delivery. - Coordinate with
production, stores, dispatch, and logistics providers to ensure timely
fulfilment of orders. - Monitor inventory
availability and support order planning activities. - Resolve customer
concerns and service issues promptly and professionally. - Maintain accurate
records of customer orders, deliveries, and communications. - Prepare order
status updates and customer service reports as required. - Support continuous
improvement of customer service and fulfilment processes.
Requirements
- Diploma or Degree
in Business Administration, Supply Chain Management, Logistics, Marketing,
Customer Service, or a related field. - Proven experience
in customer service, logistics, order fulfilment, administration, or a
similar role. - Fluent in English,
both written and spoken. - Understanding of
shipping documentation requirements. - Strong
organizational and communication skills. - Ability to manage
multiple tasks, prioritize workload, and meet deadlines. - Experience in
manufacturing, production, or industrial environments will be an added
advantage.
Preferred
Attributes
- Experience in
export logistics or working with international clients. - Strong
problem-solving skills and attention to detail. - Proactive,
customer-focused, and able to work independently. - Passion for
sustainability, circular economy initiatives, or natural materials will be
an added advantage.
Only
shortlisted candidates will be contacted.
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