Account Manager- PEO Industry

· Client Relationship Management: Build and maintain strong relationships with strategic clients, acting as their primary point of contact and ensuring their needs are met.

· Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and integration into the company's services.

· Issue Resolution: Address and resolve any client issues or concerns promptly and effectively, ensuring high levels of client satisfaction.

· Compliance Support: Work closely with the HR Compliance team to ensure clients are compliant with local, national, and international regulations, providing guidance and support as needed.

· Collaboration: Work closely with cross-functional teams, including sales, operations, and HR, to ensure integrated service delivery and support business objectives.

· Client Feedback: Gather and analyze client feedback to identify areas for improvement and implement necessary changes.

Requirements

• Client service and account management expertise

• Comfort working with global clients and diverse regulations.

• Ensure accuracy in documentation and compliance steps.

• Payroll process knowledge.

• Exceptional client relationship and consulting abilities.

• Clear and confident oral and written communication.

• Proven skills in change management and communication/persuasion.

• Quickly identify root causes and propose effective solutions.

• Prioritize issues and act promptly.

• Work effectively with cross-functional teams.

• Business acumen with critical thinking and problem-solving.

• Effective time management.

• Project management experience.

• Strong organizational abilities.

• Proficient in Microsoft Office and productivity tools.

• College degree in Business Administration, HR, or related field.

• Certification program or relative in Prism and PEO industry preferred.

• 1+ years of experience in client relationship management, compliance or HR services.