Administrative Assistant- Hubspot and Zendesk

We are seeking a highly capable Administrative Assistant who will act as a
right-hand support to leadership and provide administrative and project-based
support across multiple areas of the organization. This role goes beyond
traditional administrative tasks and requires strong critical thinking, project
management skills, and the ability to take ownership of initiatives from start
to finish. The ideal candidate is a self-starter who can operate autonomously,
manage multiple projects simultaneously, and build processes that support
organizational growth.

Skills

· 2-3 years of proven experience as an Administrative
Assistant, Operations Assistant, Project coordination role or similar roles.

· Experience with Zendesk and HubSpot (required).

· Powe BI proficiency (preferred).

· Strong critical thinking and problem-solving skills.

· Proactive project management mindset with the ability to
define objectives, build plans, and execute solutions.

· Excellent organizational and time management skills.

Responsibilities

· Provide administrative and operational support to the CEO
and leadership team.

· Take ownership of project-based initiatives, including
researching, planning, executing, and documenting processes.

· Lead and support the setup, optimization, and internal
adoption of tools such as:

- Zendesk (configuration, team training, documentation, and
training video creation)

- AI capabilities within Zendesk (flagging conversations,
issues, and trends)

· Develop, maintain, and update dashboards in HubSpot, with
potential future transition to Power BI.

· Conduct miscellaneous research projects (e.g., hardware
research, PC lifecycle planning, operational tools).

· Assist with administrative oversight across various
operational areas as needed.

· Communicate clearly with stakeholders on project progress,
timelines, and deliverables.

· Ensure projects are driven to completion with full
accountability for outcomes.