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Qatar Airways
Aeronautics
Airport Services Duty Officer
Closed for applications
Description
Requirements
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.
- High level of computer literacy.
- Excellent customer focus and service delivery.
- Ensuring that passenger and aircraft handling practices conform to the safety and security standards.
- Ensuring that all QR aircraft handling standards are met on a shift basis.
- Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline.
- Ensuring proper allocation of manpower and resources in the airport operations.
- Completing checks to ensure adequate standards are maintained.
- Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling.
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure.
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