Assistant Customer Experience Officer: Ref. No. HELB/021 - Grade 9

Job Specifications

i. Handling walk ins, incoming & outgoing calls, emails and social media service-related
enquiries;
ii. Ensuring all customer enquiries are accurately captured for closure and/or follow
through;
iii. Ensuring escalated customer enquiries are closed and the customer updated;
iv. Disseminating the Board’s publicity updates in the event of any queries;
v. Managing the reception desks; and
vi. Guiding and directing customers.
Person Specifications
Minimum Requirements for appointment to the position are:

Interested candidates are required to
submit their job application letters, curriculum vitae, copies of academic and professional
certificates, copy of Identity Card or Passport and relevant testimonials quoting the Title
and Reference Number of the position on the cover letter and envelope

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 - 00400
NAIROBI, KENYA

Soft copies to be sent to the email address provided for each position on
www.helb.co.ke.