Assistant Executive – Customer Service

What we want

• Diploma or Bachelor's degree in Business Administration, Marketing & Sales, Communication, Business Analytics, or a related field.
  
• Minimum of 2 years' experience in a similar customer service or account management role. Experience in customer service within the FMCG industry is an added advantage.
  
• Proficiency in Microsoft Office Suite with a basic understanding of ERP and CRM systems.
  

What You'l do

• Build and maintain strong customer relationships through proactive communication across phone, email, WhatsApp, and SMS.
  
• Ensure timely and accurate order processing, scheduling, documentation, and seamless order conversion by coordinating with customers and internal teams.
  
• Keep customers updated on deliveries and proactively resolve any order or delivery issues.
  
• Gather customer and market insights, including competitor activities, to support business growth and strategic decision-making.
  
• Drive new product introductions by partnering with distributors and supporting successful product launches.
  
• Maintain accurate customer records and prepare regular performance reports on customer satisfaction, order fulfillment, and key sales metrics.
  
• Manage customer accounts by supporting sales growth, forecasting, debt collection, pricing updates, promotions, claims processing, and partnership development.
  
• Promote product awareness, ensure optimal product availability, and support distributors with stock planning and market execution.
  
• Continuously develop product knowledge and professional skills through training while identifying capability gaps.
  
• Maintain accurate system records through regular order cleanup to support effective forecasting and production planning.