Assistant General manager, Debt recovery

Key Responsibilities;

Debt Recovery Strategy & Portfolio Management;

• Develop and implement effective debt recovery strategies for non-performing assets (NPAs) across all customer segments.
  
• Lead the recovery, restructuring, rehabilitation, and resolution of distressed credit facilities to maximize recoveries and minimize losses.
  
• Oversee enforcement actions, debt restructures, loan workouts, foreclosures, receiverships, asset disposals, and other recovery initiatives.
  
• Monitor the performance of the NPA portfolio and recommend corrective actions to arrest adverse portfolio trends.
  
• Conduct regular reviews of delinquent and classified accounts and provide recommendations for recovery actions.
  

Credit Risk Management & Provisioning;

• Review and assess impairment provisions for NPA accounts in compliance with CBK Prudential Guidelines, IFRS, and the Bank's internal policies.
  
• Evaluate provisioning requirements, write-off recommendations, and recovery estimates for impaired facilities.
  
• Ensure accurate loan classification, provisioning, and reporting of the Bank's credit portfolio.
  
• Perform detailed financial and cash flow analyses of distressed borrowers and provide recommendations to Credit Risk Management Committee (CRMC) and Board Credit Committee (BCC).
  
• Support budget preparation and forecasting related to loan loss provisions and recoveries.
  

Governance, Compliance & Controls;

• Review and enhance Debt Recovery policies, procedures, and frameworks to align with regulatory and business requirements.
  
• Ensure compliance with directives issued by the Board, BCC, CRMC, CBK, and other regulatory bodies.
  
• Drive strong risk management practices within the Debt Recovery Unit, including Risk Control Self-Assessments (RCSA).
  
• Ensure timely, accurate, and complete submission of management and regulatory reports.
  
• Coordinate responses to internal, external, and regulatory audits and ensure implementation of agreed corrective actions.
  

Stakeholder Management & Relationship Engagement;

• Engage with customers, legal representatives, administrators, receivers, liquidators, and other stakeholders to negotiate and execute recovery solutions.
  
• Build and maintain effective working relationships with internal departments including Credit, Legal, Finance, Operations, and Business Units.
  
• Conduct customer meetings and site visits to assess recovery prospects and monitor borrower operations where necessary.
  
• Represent the Bank in legal proceedings and provide witness testimony when required.
  
• Prepare and provide responses to administrators, insolvency practitioners, regulators, and other third parties.
  

Third-Party Service Provider Management;

• Evaluate, recommend, and manage the Bank's panel of recovery service providers, including auctioneers, debt collectors, investigators, valuers, and law firms.
  
• Coordinate service provider empanelment processes and obtain necessary regulatory approvals where applicable.
  
• Monitor service provider performance against agreed Service Level Agreements (SLAs), turnaround times, and quality standards.
  
• Ensure optimal utilization of external recovery resources to maximize recoveries while managing costs.
  

Reporting & Committee Support;

• Prepare and present recovery portfolio reports to management committees, including BCC, CRMC, and other governance forums.
  
• Provide insights on portfolio performance, recovery trends, provisioning, write-offs, and significant recovery initiatives.
  
• Escalate emerging risks and recovery challenges and recommend mitigating actions.
  
• Track, monitor, and report progress against recovery targets, KPIs, and departmental objectives.
  

Leadership & Continuous Improvement;

• Provide leadership, guidance, and technical expertise to the Debt Recovery team.
  
• Promote a high-performance culture focused on recovery effectiveness, compliance, and customer outcomes.
  
• Identify and implement process improvements to enhance operational efficiency and recovery performance.
  
• Contribute to the development of departmental strategies, initiatives, and recovery frameworks that support the Bank's overall objectives.
  

Academic & Professional Qualifications;

• Bachelor’s Degree in a Social Science or related field
  
• Relevant professional qualification; e.g Certified Credit Professional, Certified Public Accountant or Association of Chartered Certified Accountants