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Madison Insurance Group
Banking + 2 more
Description
Skills and Competencies Required
- Health Benefits Plan Management
- Database Administration
- Customer Service
- Continuous Innovation
- Excellent communication and multi-tasking skills
- Market Awareness
- Policy Processing
- Team Player
- Presentation Skills
- People management skills of both external and internal partners
- Integrity and honesty
Knowledge & Work Experience
- At least 1-2 years of experience in Healthcare Underwriting.
- Demonstrated experience engaging intermediaries.
- Developing and implementing operational procedures and policies.
Academic and Professional Qualifications required
- Degree in Actuarial Science/Statistics or Business-Related field.
- Progress in insurance professional course (AIIK or ACII) will be an added advantage.
- Maintain detailed and accurate records of health business policies underwritten and decisions made.
- Assist in preparation of retail quotations within set standards.
- Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update
- Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
- Co-ordinate with the outsourced card production team on preparation of medical cards
- Handling queries from walk in clients, brokers, agents.
- Follow through the reports required by client/intermediary within the expected TATs and SLAs
- Preparing policy documents and endorsements and dispatch of the same to the relevant client
- Support duties for fellow underwriters as directed by the Supervisor
- Familiarize with system to note it’s extremes and what needs to be adjusted
- Handle reconciliation of premiums where disputes arise.
- Handle reconciliation of membership data to ensure accuracy.
- Liaise with the product and business development teams to evaluate the products
- Investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.
- The team member will be expected to take ownership and seek to resolve queries.
- Liaising with the other departmental and company functions to ensure smooth delivery of services to insured clients.
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