Associate II: Business Development

JOB SUMMARY

The role of the Associate II: Business Development is promoting and growing the Group Life & Pensions business by providing competitive quotations to clients, generating revenue through diverse distribution channels, new business processing and providing excellent customer service.

ROLES AND RESPONSIBILITIES

• Generating revenue from new and existing brokers as well as clients.
• Providing and sending competitive quotations to prospects and intermediaries.
• Preparing and writing proposals for submission and tender processing.
• Consulting on the most effective cover for a particular need, while taking a number of factors into account.
• Setting up meetings, preparing and delivering presentations to potential clients.
• Processing of documentation for new business acquisition.
• Developing and maintaining good working relationships with intermediaries, business partners and existing customers.
• Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.
• Delivering good customer service by responding swiftly to queries and concerns from clients.
• Gathering customer service feedback and reporting on intellectual and operational issues raised by clients.
• Handling compliance and servicing meetings as assigned by Managers.
• Providing management with market feedback and intelligence.
• Regularly and accurately updating database of all prospective and closed business in addition to submitting a weekly report of activities to managers.
• Ensuring strict adherence to practices, procedures and policy stipulated in the business development operational manual including the Code of Ethics.
• Maintaining and updating all forms of business contacts.
• Preparing regular management reports.
• Managing intermediaries and other business partners social forums to enhance relationships and reward good performance.
• Managing exhibition stands and corporate sponsorships.
• Providing advice to process improvement and system development initiatives affecting the department and participating in the automation of the business function.
• Identifying broker or emerging customer needs in order to help develop new business opportunities in liaison with business development heads.
• Training of staff (Executive Trainees, & Business Development Assistants), business partners and intermediaries.

PROFESSIONAL QUALIFICATIONS

• Bachelor’s Degree in a business or social science related field from a reputable university.
• Reasonable progress toward professional qualification(s) in insurance e.g. ACII, FCII or equivalent, would be an added advantage
• At least four (4) year’s post qualification experience in a Life Assurance and Pensions Business Development function. Must have previous experience in sales and marketing.

CORE TECHNICAL COMPETENCIES REQUIRED FOR THE ROLE

• Appreciable understanding of the Kenya insurance market, the prevailing business environment and products by the competition.
• Good customer relationship management skills (internal and external customers).
• Good communications skills, both written and verbal.
• Self-motivated but able to work as part of a team.
• Good organizational and time-management skills.
• Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
• Good negotiation and persuasion skills.
• Confidence presenting to large groups of people.
• Trustworthiness and discretion when handling confidential information.
• A smart appearance and professional manner.
• Strong attention to detail, ability to multitask and performance oriented.
• Proficient knowledge in IT.