Health care + 1 more
Description
About the Company
About the Role
We are looking for energetic, confident and target-driven B2C Field Sales Agents to help us grow our customer base around our clinics in Ngong and Buruburu.
This is a community-facing, on-site sales role. You will engage people in the community who are not necessarily visiting the clinic, introduce them to Cliniva, understand their needs, educate them about our healthcare services, and convert interest into clinic visits, consultations or sign-ups.
The role is well suited to someone who enjoys meeting new people, starting conversations, building relationships and working toward measurable sales targets.
Responsibilities
- Proactively approach and engage potential customers in the communities around our clinics.
- Generate new leads and identify opportunities to acquire new customers.
- Initiate conversations with people who may not be actively seeking healthcare services and create interest in Cliniva.
- Understand customer needs and communicate Cliniva's services and value proposition in a clear, relevant and compelling way.
- Handle customer questions, concerns and objections confidently and professionally.
- Convert prospects into clinic visits, consultations, sign-ups and/or new customers.
- Follow up consistently with prospects and leads to improve conversion.
- Build positive relationships with customers and develop trust within the community.
- Provide basic health screening and appropriate health information within the scope of your training.
- Consistently work toward and achieve individual sales and customer acquisition targets.
- Track daily sales activity, including leads generated, follow-ups, conversions and customers acquired.
- Submit accurate daily reports on sales activities and performance.
- Participate in sales meetings, coaching and training to continuously improve selling skills and product knowledge.
- Work closely with the Cliniva team to implement and improve customer acquisition strategies.
- Stay informed about Cliniva's services, customer needs, competitor offerings and trends in women's healthcare.
- 2+ years of experience in a B2C, direct sales, field sales or customer acquisition role.
- Demonstrated track record of consistently meeting or exceeding sales targets.
- Experience generating leads and acquiring customers through direct or face-to-face engagement.
- Strong communication and interpersonal skills, with the ability to engage different types of customers.
- Confident approaching and speaking to people who are not already looking to purchase a product or service.
- Strong objection-handling, persuasion and negotiation skills.
- Demonstrated ability to build rapport and establish trust quickly.
- Resilient and comfortable handling frequent rejection in a target-driven environment.
- Strong follow-through and persistence when converting leads.
- Excellent planning, organisation and time-management skills.
- Ability to work independently while contributing effectively within a team.
- High-energy, customer-focused and target-driven attitude.
- Comfortable working in a fast-paced and evolving environment.
- Good understanding of and interest in women's healthcare is an advantage.
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