Bilingual Customer Service Representative - English and French

• Handle calls and live chats like a pro.
  

• Manage up to 2 chats at once, replying fast, first message in 40 seconds, follow-ups under 2 minutes.
  

• Use templates to speed up responses and keep everything accurate.
  

• Keep the conversation flowing across 92 chats per day on average.
  

• Solve customer issues related to orders, accounts, and products, making every interaction positive.
  

• Take calls in English and French, offering solutions like refunds or replacements when needed.
  

• Keep accurate records and work closely with your team to meet goals and exceed expectations.
  

• Fluent in French (B2+ – written & spoken)
  

• 1+ year experience in customer service or similar roles
  

• Excellent communication and problem-solving skills
  

• Able to multitask and thrive in a fast-paced environment
  

• Flexible and ready to work shifts
  

• Comfortable taking a medium typing speed test
  

• Proactive, independent, and eager to make a difference
  

• Transport allowance
  

• Collaborative, growth-oriented work environment
  

• Incentives of $100–$150 USD for hitting your KPIs
  

Location: