Customer Experience Associate

📍 Location: Nairobi, Kenya | 3rd Floor, Principal Place, 13 School Lane, Westlands

🕒 Availability Required: Monday to Sunday, 4:00 PM – 5:00 AM (Kenya Time)

✅ Two days off per week

💰 Compensation Package

Our company is seeking a Customer Experience Associate who is fluent in French and English to provide exceptional service and create memorable customer experiences. This position is ideal for a customer-focused professional who is passionate about e-commerce, fashion, and building lasting relationships.

You will be responsible for providing outstanding customer service, fostering brand loyalty, and ensuring that every interaction reflects the company’s commitment to excellence.

Key Responsibilities

✨ Provide an exceptional customer experience in line with the brand’s standards.

✨ Interact with customers, understand their needs, and offer them the right solutions and services.

✨ Build strong relationships with customers and foster brand loyalty.

✨ Collaborate with internal teams to ensure that customer expectations are exceeded.

✨ Inform potential customers about the company’s services.

✨ Resolve customer inquiries with professionalism, efficiency, and attention to detail.

Qualifications

✔️ C1-level French and English (spoken and written)

✔️ Excellent problem-solving and organizational skills.

✔️ Focus on interpersonal relationships and a passion for providing first-class service.

✔️ Proficiency in: Microsoft Office, Salesforce, Google Workspace, Mac OS, or iOS devices.