Branch Manager

Location: Opportunities Available Across Kenya

Employment Type: Full-Time

Reporting to: Sector Management

Lead a Team. Grow Businesses. Transform Communities.

At 4G Capital, we believe every successful entrepreneur has the power to transform a family, strengthen a community, and contribute to Kenya's economic growth.

For more than a decade, we have partnered with thousands of micro and small businesses across Kenya and Uganda, providing responsible working capital, practical business training and innovative financial solutions that help entrepreneurs succeed.

As East Africa's market leader in unsecured MSME lending, a certified B Corporation, and an award-winning fintech, we are committed to Unlocking Human Potential for Good.

We're looking for exceptional leaders to join us as Branch Managers—individuals who are passionate about developing people, growing businesses, and creating lasting impact in the communities they serve.

If you're an inspiring leader who thrives on delivering results while empowering others, we'd love to hear from you.

The Opportunity

As a Branch Manager, you'll lead the performance, operations, and growth of a 4G Capital branch. You'll inspire and develop your team, build strong customer relationships, safeguard portfolio quality, and ensure operational excellence while driving sustainable business growth.

What You'll Be Doing:

Drive Business Performance

• Deliver branch profitability by achieving monthly disbursement, collections and portfolio performance targets.
  

• Drive customer acquisition and portfolio growth while maintaining high portfolio quality.
  

• Monitor branch performance against key business indicators and implement improvement initiatives.
  

Lead and Develop Your Team

• Provide day-to-day leadership, coaching and support to branch teams.
  

• Foster a high-performance culture built on accountability, collaboration and customer excellence.
  

• Support staff development through coaching, performance management and problem-solving.
  

Protect Portfolio Quality & Manage Risk

• Oversee loan verification, reference checks and customer due diligence before approvals.
  

• Ensure responsible lending through strict adherence to affordability assessments and credit policies.
  

• Identify, manage and escalate portfolio risks proactively.
  

• Champion fraud prevention by promoting strong internal controls and timely reporting of fraud-related incidents.
  

Deliver Outstanding Customer Experience

• Build trusted relationships with customers, community leaders and strategic partners.
  

• Ensure customers receive exceptional service throughout their journey with 4G Capital.
  

• Promote responsible borrowing by educating customers and supporting sustainable business growth.
  

• Ensure customer complaints are resolved promptly and professionally.
  

Drive Operational Excellence

• Ensure full compliance with company policies, Standard Operating Procedures and regulatory requirements.
  

• Oversee branch administration, including office management, filing, procurement and inventory.
  

• Provide accurate management reports, market intelligence and customer insights to Sector Management.
  

• Identify emerging business opportunities within your market and recommend strategies to drive growth.
  

What We're Looking For:

Essential

We're looking for someone who has:

• A Diploma or Degree in a Business-related field.
  

• Demonstrated leadership experience with the ability to motivate and develop high-performing teams.
  

• Strong communication, presentation and interpersonal skills.
  

• Excellent organisational, planning and problem-solving abilities.
  

• High levels of integrity and professionalism.
  

• The ability to manage confidential information with discretion.
  

• Strong customer service orientation and commercial awareness.
  

• A proactive, self-driven approach with the ability to work independently.
  

• A willingness to relocate anywhere within Kenya.
  

Internal Eligibility Requirements

Applicants must:

• Currently hold the position of a Team Leader or Branch Manager in financial services.
  

• Have consistently achieved strong performance across all individual KPIs and managed a healthy portfolio.
  

You'll Thrive in This Role If You

• Lead by example and inspire others to perform at their best.
  

• Enjoy coaching and developing people.
  

• Make sound decisions under pressure.
  

• Build strong relationships with customers and local communities.
  

• Take ownership and accountability for business performance.
  

• Are passionate about helping entrepreneurs grow their businesses.
  

• Balance commercial performance with responsible lending and customer care.
  

• Believe that great leadership is measured by the success of your team.
  

Why Join 4G Capital?

When you join us as a Branch Manager, you'll have the opportunity to:

• Lead one of Kenya's most dynamic field operations teams.
  

• Make a direct impact on the growth of thousands of entrepreneurs and small businesses.
  

• Build and develop high-performing teams that deliver meaningful results.
  

• Work within a purpose-driven organisation recognised for advancing financial inclusion across Africa.
  

• Access ongoing leadership development, coaching and career progression opportunities.
  

• Earn a competitive monthly salary complemented by performance-based incentives.
  

• Be part of an organisation where integrity, innovation, collaboration and customer success are at the heart of everything we do.
  

Our Purpose Is Simple:

Unlock Human Potential for Good.

Ready to Lead with Purpose?

If you're ready to take the next step in your leadership career and help shape the future of financial inclusion across Kenya, we'd love to hear from you.

Apply today and become part of a team that's helping entrepreneurs unlock their potential—one business, one branch, and one community at a time.

4G Capital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for everyone. If you require any reasonable adjustments during the recruitment process, please let us know.