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Liberty & Heritage Insurance
Banking + 2 more
Description
Qualifications
- Bachelor’s degree in insurance, Marketing or other business-related discipline
- Diploma in Insurance (ACII or AIIK)
- Member of CII or IIK
- 7 years’ experience in the insurance industry, 3 of which should be in branch management.
- Knowledge of intermediaries in the branch region and good business relationship with them.
- Customer, market and competitor understanding.
- Knowledge of insurance industry and concepts
- Knowledge of insurance regulatory requirements
- Knowledge of medical underwriting processes, procedures and concepts
- Negotiation skills
- Business management skills
- Excellent analytical skills
- Excellent organizational and stakeholder management skills
- Marketing strategy formulation and implementation for the region in line with overall company objectives
- Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy
- Comply with and keep abreast of established policies, procedures, and applicable regulations in the branch operations for monitoring of business activities
- Lead in maintaining and improving customer service by implementing Heritage’s customer experience standards to achieve customer satisfaction
- Communicate management goals and objectives to staff through branch meetings
- Ensure staff are well supervised, trained and developed to be technically competent to perform their duties
- Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a view to achieve overall company business goals
- Ensure branch profitability
- Manage direct/individual clients’ sales, corporate and intermediary sales
- Identify/ develop new business opportunities and intermediaries
- Achieve branch revenue budget and growth targets
- Management of renewals/ business retention
- Ensure recruitment, training and licensing of intermediaries
- Excellent customer service and complaints handling
- Manage credit control/ premium collection
- Maintain the Branch cash book
- Market research and intelligence
- Ensure accurate and competitive quotations are prepared and delivered promptly to prospective clients, brokers and agents
- General management and administration of the branch office
- Foster and maintain good corporate image through liaison with all competitors, intermediaries and the general public
- Establish and maintain a good relationship and high public relations with intermediaries and clients, including visitations
- Maintain close liaison with other departments in the Company.
- Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances
- Prepare timely, accurate, informative reports to management for decision making
- Advise the Head, Retail Business and the Management on issues pertaining to the business
- Attend all scheduled meetings to facilitate smooth operations
- Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.
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