Banking + 2 more
Description
Reporting to: Sector Management
Hours: 8:00 am - 5:30 pm, Monday-Friday; 8:00 am- 2:00 pm, Saturday
Salary: Monthly salary plus performance-based bonuses
Location: Nairobi
Job Purpose
4G Capital Branch Managers are responsible for the management, operation, and performance of 4G Capital Units. They oversee customer applications, approval, disbursement of loans, and their collection. They directly deliver profitability by meeting sales and collections targets and are held responsible for branch performance. The Branch Manager reports to the Assistant Sector Manager & Area Sector Manager.
Required Skills for a Branch Manager
Degree or diploma in a business-related course
High communications & presentation skills.
Ability to handle confidential information.
Organizational skills with attention to detail.
Excellent time management skills and ability to multitask and prioritize work.
Attention to detail and problem-solving skills.
A Strong service ethos is essential.
A can-do, proactive, energetic attitude towards your work and people is a must.
A good self-manager.
You need to be a strong team player, prepared to get your hands dirty.
A ‘make it happen’, positive, energetic attitude to your day-to-day work.
Enthusiasm to hit the highest standards.
A practical approach to issues and challenges.
A desire to make a difference every day.
Must have demonstrated leadership skills;
Must currently be an FA or BM one pair.
Must have a good performance track in his/her current market for the last 6 consecutive months in all KPIs under their individual portfolio
Must have served in the company for more than 6 months
Must be willing to relocate anywhere in the country
Must have a clean disciplinary record, i.e., no instances of absconding from duties or violation of Company Standard Operating Procedures.
Must be willing to relocate anywhere within the country
Self-starter, problem solver, and able to work under minimal supervision
Integrity
- Profitability: Achieve monthly disbursements and collections targets for the unit, including all other set KPIs.
- Loan Verification. Spoof calling, Reference check, and ID check.
- Leadership & Problem-Solving. Support teams in the branch in all unit functions, logistics, and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.
- Due diligence before loan approvals.
- Fraud Prevention. Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.
- Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.
- Ensure Branch adherence to SOPs and policies.
- Relationships Building - Build excellent relationships with customers, customer partners, and opinion leaders in the branch. Service Delivery. Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure.
- Reporting - Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends, and market opportunities in the sector.
- Administrative Duties - Ensure the office is clean, filing, procurement, and inventory management.
- Customer Protection & Counter Indebtedness. Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow ups and SMART customer care standards.
- Perform Such other tasks and duties as the Company may from time to time designate as forming part of the Assistant Unit Manager’s job description.
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