BUSINESS DEVELOPMENT MANAGER

About Us CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security. We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange. Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities. CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role Reporting to the Head of Sales – General Business, the role holder will generate revenue for CIC General Insurance Limited to achieve corporate annual budgets through the development of assigned markets and channels as a source of profitable business for the company through development of strong relationships and partnerships through supervising, providing oversight and management to BDES-IRP in identifying, recruiting, onboarding, and activating new insurance intermediaries to expand CIC’s distribution network, increase intermediary driven business, and drive sustainable growth in Gross Written Premium.

Key Responsibilities:

• Portfolio Optimization: Ensure a balanced portfolio mix targeting Motor, Medical, and Non-Motor business to mitigate risk and maximize profitability.
• Recruitment of Intermediaries: Identify, engage, and support non-performing agents through targeted relationship management strategies to boost productivity and foster sustainable partnerships.
• Training and Management: Plan and execute training programs and consumer education, sales teams initiatives to enhance product knowledge, market awareness, and channel performance.
• Profitable Business Acquisition: Drive the acquisition and retention of profitable business, ensuring sustainable growth through both new business and renewals.
• Customer Experience Excellence: Champion service excellence and ensure consistent delivery of an excellent customer experience across all touchpoints.
• Sales Force Capacity Building: Build capacity among intermediaries and the internal sales force through training, development, and knowledge-sharing initiatives.
• Premium Collection Efficiency: Ensure timely and efficient collection of premiums from the intermediaries and clients.
• Client Query Resolution: Liaise with internal support functions to promptly address client enquiries and resolve complaints in line with service standards.
• Market Intelligence Reporting: Gather and analyze market intelligence to inform product development, sales strategies, and customer engagement efforts.
• Quotation and Service Turnaround: Ensure prompt preparation and delivery of quotations and services to clients, brokers, and independent agents, supporting a responsive sales function.
• Support and Empower Business Development Executives: Provide continuous support to Business Development Executives in the effective execution of their responsibilities and achievement of set performance targets through continuous skill development & training and performance management & tracking.

Generic Duties:

• Carry out performance appraisal, coaching and mentoring staff
• Resource allocation, staffing and leave approval
• Participate in planning and budgeting for the department
• Participate in various departmental meetings
• Any other duty as may be given by the Head of Sales and GM Medical

STAFF MANAGEMENT

• Create a high-performing culture in the department
• Monitor internal performance within each spend segment/category
• Attract and retain talent base
• Champion continuous improvement
• Ensure 90% of staff have met & exceeded the target

AUDIT, COMPLIANCE AND RISK MANAGEMENT

• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

Who We’re Looking For Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in a related field
• A diploma in Insurance
• 4–6 years of experience in insurance