Business Development Officer - Travel Channel

Financial & Business Growth 40%

Travel Channel Sales & Growth:

• Deliver approved gross written premium, policy-count and profitability targets for the Travel Channel.
  
• Build and maintain a qualified pipeline of travel agencies, tour operators, airlines, online travel platforms, visa and education consultants, corporate travel accounts and other approved partners.
  
• Drive quote-to-policy conversion, average premium, renewal and cross-sell across leisure, business, student and group travel propositions.
  
• Monitor channel loss-ratio and campaign-return trends and implement corrective action where performance is below target.
  
• Maintain accurate forecasts, CRM records and monthly performance reports.
  

Partner & Market Development 30%

Partner Acquisition, Activation & Retention:

• Onboard priority travel partners, complete due diligence and agree measurable activation plans.
  
• Manage partner relationships through contact plans, business reviews, renewal calendars and service-level follow-up.
  
• Train partner staff on approved products, sales processes and customer disclosures; maintain training evidence.
  
• Design seasonal campaigns and identify market, product, pricing and digital-journey improvements from partner and competitor insight.
  
• Track active-partner ratio, partner productivity, campaign results and partner retention; close agreed improvement actions.
  

Customer & Service Excellence 15%

Customer & Partner Servicing:

• Coordinate accurate quotations, policy issuance, amendments, cancellations and documentation within agreed service levels.
  
• Serve as the first escalation point for partner and customer enquiries, coordinating resolution with Underwriting, Operations, Finance and Customer Experience.
  
• Monitor service turnaround times, policy-document delivery, complaints and root causes; close agreed remedial actions.
  

Claims Support & Customer Education:

• Guide customers and partners on claims notification requirements and escalate urgent travel assistance cases through approved channels.
  
• Track claims-service feedback and recurring issues without making claims-admissibility decisions outside delegated authority.
  
• Provide clear, approved information on benefits, exclusions, limits, emergency assistance and claims procedures.
  

Risk, Governance & Compliance 10%

• Ensure distribution is conducted through approved arrangements and in line with product terms, company policies and applicable requirements.
  
• Support clear disclosures, customer-needs assessment, accurate documentation, data protection and timely escalation of complaints or conduct risks.
  
• Maintain an audit-ready partner register, due-diligence records, agreements, training evidence and activity reports.
  
• Escalate underwriting, pricing, claims, compliance or partner-conduct exceptions within prescribed timelines.
  

Learning and growth 5%

• Maintain an annual development plan covering travel insurance, consultative selling, partner management, CRM/data analytics, conduct risk and relevant regulatory updates.
  
• Complete mandatory training within prescribed timelines and demonstrate application through improved channel performance and audit readiness.
  
• Share market intelligence, lessons learned and effective practices with Distribution, Product and Operations teams.
  

Job Specifications

Academic and Professional:

• Bachelor’s degree in Insurance, Business, Marketing, Tourism, Travel Management or a related discipline from a recognised institution.
  
• Professional insurance qualification such as CII/ACII or AIIK is Mandatory
  
• Sound knowledge of general insurance, with practical understanding of travel insurance benefits, exclusions, policy wording, emergency assistance, claims notification and distribution controls.
  
• Proficiency in CRM, Microsoft Office and data-analysis/reporting tools used for pipeline and performance management.
  

Desired Work Experience:

• At least 5 years’ relevant experience in insurance or financial services, including a minimum of 3 years in business development, account management or channel sales.
  
• Demonstrated experience developing partnerships and driving measurable growth; exposure to travel insurance, travel trade, airline, tourism, student travel or digital distribution is preferred.
  
• Experience using sales analytics and market insight to improve conversion, retention, partner productivity and campaign return.
  
• Experience working across Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance and external partners.