Business Process Improvement Manager

Requirements:

• Bachelors’ degree in a business related field

• Business process reengineering/improvements certification e.g. LEAN Six Sigma, TQM, Kaizen

• At least 8 years’ experience in a similar role in the financial services industry.

• Understanding of the Insurance Industry/Financial Services

• Knowledge of design thinking, Customer Journey Mapping

• Agile certification

· Provide strategic leadership and co-ordination to major improvement projects across multiple functions within ICEA LION Life

· Deliver significant operational improvement and financial benefit across functions

· Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement

· Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities

· Act as a change agent to instill a continuous improvement mindset across multiple functions within ICEA LION Life

· Serve as an internal expert on process improvement tools and techniques, and coach process owners and leadership

· Facilitate in the process for identifying opportunities for improvement, inclusive of intelligent automation solutions

· Monitor service delivery standards and impact of process improvement