Call Center Interpreter

Qualifications:

Experience:

• Written and verbal knowledge of at least one of the following main RSC Africa processing languages required. (Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya).
  
• 1.5 years’ experience as an Interpreter preferred.
  

Skills: 

• Demonstrated ability to provide accurate and real time interpretation. Excellent bilingual communication skills, both verbal and written.
  
• Proficient with use of office equipment.
  
• Outstanding listening, retention and note-taking skills.
  
• Proficient enunciation and pronunciation skills, and pleasant, professional voice.
  
• Proficient understanding of cultural sensitivity, and ability to collaborate with people from diverse cultural backgrounds.
  
• Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.
  

 

Abilities: 

• Manage large and diverse workload under pressure with competing priorities.
  
• Maintain the integrity of official records;  
  
• Analyse and solve complex problems and make sound decisions;  
  
• Work with minimal supervision
  
• Maintain a high performance standard with attention to detail;  
  
• Work independently and contribute to overall operations of RSC Africa;  
  
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP). 
  
• Strong English communication skills, both written and oral.
  
• Ability to work in a multi-cultural environment required.
  
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
  

 

Education & Certifications: 

Bachelor’s Degree required or four (4) years of paid work experience in lieu of a Bachelor’s degree required.

Valid certificate of accredited interpreting training, or training in interpretation services preferred.

Qualifications:

Experience:

• Written and verbal knowledge of at least one of the following main RSC Africa processing languages required. (Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya).
  
• 1.5 years’ experience as an Interpreter preferred.
  

Skills: 

• Demonstrated ability to provide accurate and real time interpretation. Excellent bilingual communication skills, both verbal and written.
  
• Proficient with use of office equipment.
  
• Outstanding listening, retention and note-taking skills.
  
• Proficient enunciation and pronunciation skills, and pleasant, professional voice.
  
• Proficient understanding of cultural sensitivity, and ability to collaborate with people from diverse cultural backgrounds.
  
• Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.
  

 

Abilities: 

• Manage large and diverse workload under pressure with competing priorities.
  
• Maintain the integrity of official records;  
  
• Analyse and solve complex problems and make sound decisions;  
  
• Work with minimal supervision
  
• Maintain a high performance standard with attention to detail;  
  
• Work independently and contribute to overall operations of RSC Africa;  
  
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP). 
  
• Strong English communication skills, both written and oral.
  
• Ability to work in a multi-cultural environment required.
  
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
  

 

Education & Certifications: 

Bachelor’s Degree required or four (4) years of paid work experience in lieu of a Bachelor’s degree required.

Valid certificate of accredited interpreting training, or training in interpretation services preferred.

1. Maintains high performance standard based on a thorough knowledge of and adherence to established RSC Africa, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria and USRAP processing.
   
2. Maintains a high level of interpretation and translation language skill and ability for both inbound and outbound calls.
   
3. Provide accurate concepts and explanations with no additions or omissions, and according to conventions of established interpretation protocol.
   
4. Process and impart information swiftly, and relay intentions, emotions and tone in your interpretations.
   
5. Provide clear and exact translations of written materials, and interpretations of verbal communication from English to at least one of the following target languages: Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya.
   
6. Provide interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication.
   
7. Rendering sight translations of documents and other written materials.
   
8. Imparting thought, purpose, spirit, emotions and tone of speakers from source language into target language.
   
9. Provide feedback and input to Call Center Representatives/ Supervisor on call quality and how to improve time for calls with interpretations.
   
10. Assist the Call Center Specialist with hiring of other minor language contract interpreters for outbound calls.
    
11. Assist Call Center Specialist with the training of CWS RSC Africa contract interpreters on tips and guides for effective call interpretation.
    
12. Completion of daily activity logs and other documentation.
    
13. Performs additional duties and special assignments as needed to facilitate the efficient operation of the Call Center at RSC Africa, and Programs in general.