Call Center Operator

▪ Diploma in Mass Communication

▪ 3 years of working experience

▪ Keen on detail with a high degree of accuracy

▪ Good communication skills

that callers get through to the respective staff member.

▪ Providing information and assistance regarding telephone numbers and making calls as

requested.

▪ Handling inquiries and referring them to the appropriate person or service.

▪ Answering internal or external calls (local and foreign) and transferring calls as required,

taking and relaying messages.

▪ Greeting and directing visitors and providing assistance to them as required.

▪ Receiving messages by email, informing intended recipients, or forwarding the messages

by internal mail.

▪ Updating the electronic telephone directory.

▪ Typing, photocopying, completing, and distributing documents related to reception,

telephone service, or any other routine document.

▪ Ensuring regular update of the Call Center Bulletin board/Notice board.

▪ Efficient and effective use of the standard office equipment, such as a personal

computer, calculator, photocopier, and fax machine.

▪ Ensuring staff/faculty utilize telephone and conference calls appropriately.

▪ Performing other relevant duties as and when required.

▪ Participating in quality improvement initiatives within the department and provision of