Restaurant + 2 more
Description
A minimum of 6 months working experience in a restaurant or hotel with a degree / diploma / certificate in hospitality management OR 2 years working experience in a restaurant or hotel with a non-hospitality management degree/diploma.
A minimum of 6 months working experience in a specialty coffee shop or hotel with a degree / diploma / certificate in hospitality management OR 2 years working experience in a restaurant or hotel with a non- hospitality management degree/diploma.
Previous experience in a high-end setting preferred.
Barista training or certification is preferred.
Strong knowledge of coffee beans, brewing techniques, and flavor profiles.
Exceptional communication and teamwork skills.
Attention to detail and the ability to multitask in a fast-paced environment and handle multiple tasks simultaneously.
Flexibility to work evenings, weekends, and holidays as per the business needs.
Key Responsibilities
1. Espresso Preparation:
- Expertly prepare a variety of espresso-based beverages, ensuring quality and consistency.
- Utilize knowledge of coffee beans, grind settings, and brewing techniques to create exceptional drinks.
2. Guest Service:
- Provide friendly and personalized service to guests, taking and fulfilling orders with a focus on exceeding expectations.
- Engage with patrons to create a welcoming and enjoyable coffee experience.
3. Menu Knowledge:
- Demonstrate a deep understanding of the coffee menu, including specialty drinks and seasonal offerings.
- Educate guests on different coffee beans, flavor profiles, and brewing methods.
4. Maintaining Cleanliness:
- Keep the coffee preparation area clean and well-organized, adhering to health and safety standards.
- Regularly clean and maintain coffee machines, grinders, and other equipment.
5. Transaction Management:
- Accurately handle digital and cash transactions, provide change if necessary, and process credit card payments.
- Keep track of sales and manage the register efficiently to ensure no discrepancies are present.
6. Upselling and Recommendations:
- Suggest additional items, such as pastries or specialty add-ins, to enhance the guest's coffee experience.
- Promote special promotions or featured items to drive sales.
7. Collaboration with Team:
- Coordinate with other hotel staff, including kitchen and service teams, to ensure seamless service and guest satisfaction.
- Communicate effectively with colleagues to maintain a smooth workflow.
8. Adherence to Brand Standards:
- Follow the hotel's standards for presentation, including uniform appearance and adherence to brand guidelines.
- Represent the hotel with professionalism and enthusiasm.
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