CCTV Controller

Qualifications

• High school diploma or equivalent (minimum requirement in most cases).
  
• Certificate or diploma in Security Management, Criminology, or related field
  
• Valid Security Guard License.
  
• CCTV Operator Certification.
  
• Basic First Aid & CPR certification.
  
• Fire safety / emergency response training.
  

Security & Incident Management

• Respond promptly to alarms and emergency situations.
  
• Coordinate with on-site security officers and management during incidents.
  
• Document and log all incidents accurately in security reports.
  
• Preserve and retrieve video evidence when required for investigations.
  
• Assist law enforcement when necessary by providing footage and reports.
  

System Operations & Maintenance

• Conduct regular system checks to ensure all cameras and equipment are functioning properly.
  
• Report technical faults or system malfunctions immediately.
  
• Ensure recording systems are operating and data is stored according to company policy.
  
• Maintain organized archives of recorded footage.
  

Administrative Duties

• Maintain accurate daily activity logs.
  
• Prepare incident and shift handover reports.
  
• Follow company security policies and standard operating procedures.
  
• Participate in security briefings and training sessions.
  

Compliance & Professional Conduct

• Adhere to data protection and privacy regulations.
  
• Maintain high levels of integrity and discretion.
  
• Remain alert and attentive during entire shift.
  
• Uphold company standards in grooming and professional behavior.