Client Relations and Office Administration (CROA) Officer

1. Responsible for providing good customer experience when engaging internal and external clients.

2. Daily open the Customer Care Service Desk and actively serve all the Walk-In Customers from 8:45am to 2:00pm at the Banking Hall on the ground floor.

3. Realize Clients Relations for Government Securities (GS).

4. Daily serve customers on behalf of the Department and Bank on Government Securities.

5. Obtain knowledge of the Department’s operations, functions and other important information related to Government Securities, resulting with all-inclusive service at the Customer Service Desk, where the public receive advice and are served accurately and more efficiently.

6. Address other pertinent queries raised by the public, potential or existing investor(s) related to Government Securities.

7. Accomplish the Know Your Customer (K.Y.C) principle to facilitate and streamline the operations of the Division.

8. Effect approved measures to minimize risk of receiving fraudulent documents through implementation of verification measures and due diligence procedures.

9. Receipt and input all incoming documents (transactions, requests, applications, or authorizations) received from customers into the DhowCSD System, including capture of outgoing documents.

10. Upload approved information for customers, using computer packages and software for display at the Banking Hall.

11. Attend and provide reports on all email’s received through the Department’s email address.

12. Any other assigned roles and responsibilities.