Client Relations Assistant – Call Centre

Job requirements:

1. Diploma in Customer Service or Sales and Marketing, or related field
   
2. Minimum one year of experience in a pharmaceutical supply chain Call Centre
   

1. Receive and route calls to the appropriate desks and officers as needed to ensure efficient communication.
   
2. Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system.
   

3. Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfied

4. Collaborate with sections such as procurement, inventory control, quotations, warehousing and logistics and quality assurance to receive feedback on the client inquiries.