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Mission for Essential Drugs and Supplies (MEDS)
Non-profit + 1 more
Client Relations Officer – HQ
Closed for applications
Description
Requirements
- Bachelor’s degree in Business Administration or a related field from a recognized institution
- Diploma in Pharmacy/Nursing/Clinical Medicine/Public Health or related field
- Registered or enrolled with relevant professional body
- At least 5 years of experience with 3 years in Customer Care
- Technical competencies: Excellent communication and negotiation skills; analytical skills; knowledge of pharmaceutical products and supplies; use of Microsoft packages; ERP systems; negotiation; problem solving; analytical skills
- Behavioral Competencies; High level of integrity, interpersonal relations; self-driven and keen to details
- Prepare and issue detailed and accurate quotes for potential clients by analysing client specifications, cost estimates, and current pricing strategies to support informed decision-making.
- Provide technical support and guidance for all tender submissions to guarantee accuracy and compliance with client requirements, facilitating successful bid outcomes.
- Conduct market research to gather and analyse intelligence on trends, competitive positioning, and customer needs, supporting procurement, inventory management, and sales strategies.
- Follow up systematically on sent quotations to address client inquiries, resolve issues, and convert quotes into confirmed orders, improving overall conversion rates.
- Compile daily quotations and confirm receipt of Local Purchase Orders (LPOs) to track performance and identify issues.
- Revise work instructions as necessary, incorporating audit recommendations and ensure compliance and improving processes.
- Conduct targeted tele-sales/marketing of MEDS products and services to local and international clients
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