Clients Relations Officer

• Bachelor’s degree in a Business-related degree.
  

• Interpersonal and Communication skills
  
• Time management skills
  
• Good negotiation skills
  
• Good relationship skills
  
• Strong organizational and report-writing abilities.
  

• TDPK
  
• CII/IIK Qualifications will be an added advantage
  

At least 5 years’ relevant experience

• Ensure compliance with the regulations as set out by the Authorities for all Pension accounts.
  
• Enhance client relationship through Implementation of client servicing strategies to enhance customer experience.
  
• Advice Trustees on changes in the Retirement Benefits legislation and institute changes in legal documents, contracts and Service Level Agreements.
  
• Segregate and prioritize management of key clients, train and supervise account handlers on management of the accounts.
  
• Arrange organize presentations for training sessions including, pre-retirement training, personal financial management, in-house trustees training seminars and general member education.
  
• Organize, prepare, attend and make presentations on quarterly scheme performances for Boards of Trustees and Annual General Meetings for members.
  
• Prepare calendar of meetings for key clients and Boards of Trustees.
  
• Assist to grow business through the different sales channels
  
• Run System quality assurance checks and keep system logs, institute enhancements in current system to include regular regulatory changes and desirable enhancements.
  
• Address enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients and client visitation.