Club Secretary

Qualifications:

• Proven experience as a General Manager or in a similar leadership role within the club, hospitality, or leisure industry.
  
• Bachelor Degree in hospitality management or Business Administration a must. Master degree an added advantage.
  
• Strong understanding of business operations, financial management, and staff development.
  
• Excellent leadership and people management skills with the ability to inspire and motivate a diverse team.
  
• Exceptional communication and interpersonal skills, with a strong emphasis on customer service.
  
• Knowledge of marketing principles and strategies related to club membership growth.
  
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
  

• Oversee all aspects of club operations, including staffing, membership services, event management, and facility maintenance.
  
• Develop and implement strategic plans to enhance member satisfaction
  
• Manage budgets, financial reporting, and cost control measures to achieve profitability and financial sustainability.
  
• Lead, mentor, and develop staff, ensuring adherence to service standards and a positive team culture.
  
• Foster strong relationships with members, addressing any inquiries, concerns, or feedback promptly and professionally.
  
• Plan and coordinate club events, activities, and programs that align with member interests and promote engagement.
  
• Ensure compliance with all regulatory and safety standards, including health and safety regulations.
  
• Conduct regular assessments of club operations and facilities to identify areas for improvement and implement best practices.